Last updated August 30, 2026
This policy explains the unconditional 14-day refund window, how to request a refund for Stonewatch Home, and what happens to the associated software license.
1. Unconditional 14-day refund right
Every customer may cancel their purchase agreement and return Stonewatch Home by ending the associated software license within 14 calendar days of purchase. A request submitted within this period receives a full refund.
This 14-day refund right has no exceptions or conditions. You do not need to provide a reason, and downloading, activating, or using the software does not remove this right.
This policy does not limit any additional refund or withdrawal rights provided by applicable law, Paddle’s current Buyer Terms, or Paddle’s Refund Policy.
2. Requesting a refund
Submit your request to Paddle no later than 14 calendar days after the purchase date. Use the support link in your Paddle receipt, the applicable Paddle customer-portal option, or Paddle Buyer Support. Paddle processes the refund, normally to the original payment method.
For a product, activation, or license-delivery problem, you may also contact [email protected]. Stonewatch can investigate the issue and provide relevant information to Paddle, but Stonewatch does not send refunds directly.
3. Effect of an approved refund
A full refund, chargeback, or payment reversal for a Stonewatch Home license ends that exact Home entitlement. The software installation returns to Stonewatch Essentials behavior; the refund does not disable Essentials.
4. Paddle-initiated refunds and payment disputes
Paddle may issue a refund without first asking Stonewatch for consent, including when a card issuer gives Paddle an explicit warning that a chargeback is imminent. Before initiating a chargeback or payment dispute, contact Paddle Buyer Support so the matter can be handled through the refund process. This does not restrict any dispute right available under applicable law or payment-network rules.
5. Governing policy
Refund requests are governed by Paddle’s Refund Policy and applicable law.
6. Contact
Billing and refund requests: Paddle Buyer Support
Stonewatch product and license support: [email protected]