Last updated October 19, 2026
This policy explains how Stonewatch Software Inc. (“Stonewatch,” “we,” “us,” or “our”), based in Toronto, Ontario, Canada, processes personal information when you visit getstonewatch.com, join the waitlist, use the Stonewatch free trial, preorder or use a Stonewatch Home license, contact support, or make a privacy request.
For privacy and legal questions or to exercise a privacy right, email [email protected]. For product and license-delivery support, email [email protected].
Contents
- Information we process
- Why we use it
- Service providers and Paddle
- Cookies and similar storage
- Retention
- International processing
- Security
- Your choices and rights
- Children
- Changes and contact
1. Information we process
Website and waitlist
If you join the waitlist, we store the email address you submit, when you submitted it, which pages led you to sign up, and basic browser information. Cloudflare receives connection and device information when it serves the site, and uses it to protect the site from abuse.
We and our analytics and advertising partners, including Google, automatically collect information about your visit and your device, and how you interact with the site. We use it to understand and improve the site and for related purposes, which may include advertising. See Cookies and similar storage for your choices.
Pricing and preorder
When you use the pricing page or checkout, Paddle collects the order and payment information it needs, which may include your name, email, billing address, country, tax details, payment method, and device and fraud-prevention information.
Paddle shares the order details we need to deliver and support your license, such as your email, what you bought, the amount paid, and any refund or dispute. We never receive your full payment card details.
Fulfillment, email, and support
We keep records of purchases, licenses, email deliveries, refunds, and support actions, and we protect sensitive values in those records. Our email provider receives the address and content of each email we send you, including license emails.
If you contact us, we process your message, your contact details, and the order and license information needed to help you. Stonewatch support will never ask you to send an activation credential.
License activation and validation
The recorder sends device information to our licensing service, which we use for fingerprinting.
Logs and recovery copies
Our providers and our own systems keep logs and encrypted backups so that the service can be secured and restored after a failure.
2. Why we use information
Depending on your location and relationship with us, we process information:
- to take steps you request and perform the product and license agreement, including fulfillment, email delivery, activation, validation, deactivation, refunds, revocation, and support;
- with your consent when you voluntarily join the waitlist or where consent is otherwise required;
- for legitimate interests such as securing the site and service, preventing fraud and abuse, keeping backups, fixing problems, and keeping records of our own actions; and
- to comply with tax, accounting, consumer-protection, legal-process, and other legal obligations, or to establish and defend legal claims.
We do not sell personal information for money.
3. Service providers and Paddle
- Cloudflare serves and protects the website and stores waitlist and order records and backups.
- Paddle is the authorized reseller and Merchant of Record for paid preorders and later purchases. Paddle handles checkout, payment, applicable tax, receipts/invoices, buyer payment support, and refunds under its own Buyer Terms, Privacy Notice, and Refund Policy.
- Google provides analytics and related services for the website under the Google Privacy Policy.
- A cloud hosting provider runs our licensing service.
- Resend sends our waitlist, license, and support emails.
- Our email and security providers handle support and privacy correspondence and help protect our systems.
We may also disclose information when required by law, to protect rights and safety, to investigate abuse, or as part of a genuine business reorganization subject to appropriate safeguards. Each provider may keep its own security, transaction, and compliance records under its terms and legal duties.
4. Cookies and similar storage
We and our partners, including Google, use cookies and similar technologies on this site for analytics and related purposes, which may include advertising. Visitors in some regions are shown a notice on their first visit. You can decline at any time with the control below; declining stops this collection and is remembered in browser storage on this site. Blocking cookies in your browser has a similar effect.
During a visit, browser storage remembers which page you started on, so a waitlist signup can be credited to that page. It does not store your email. Cloudflare may use essential cookies or similar signals for security. Paddle may use cookies or browser storage needed for price preview, checkout, fraud prevention, and payment. Blocking essential storage may prevent those features from working.
5. Retention
We keep waitlist information until the beta announcement and related list administration are complete or you ask to leave. We keep purchase, license, refund, delivery, and support records for as long as needed to support your license, resolve disputes, and meet tax, accounting, or other legal obligations. We delete or de-identify information when those purposes no longer require it.
Backups are kept for a limited time, so deleted information may remain in a backup until it expires.
6. International processing
The providers above operate infrastructure and personnel in multiple regions. Information may therefore be processed outside the region where you live, including in the United States. Where required, we and our providers use contractual or other lawful transfer safeguards. Local laws may allow courts, regulators, or authorities to access information in those locations.
7. Security
We use security measures suited to the sensitivity of the information, including encryption, access controls, and backups. No transmission or storage system is completely secure. Keep your activation credential private and contact support promptly if you believe it is compromised.
8. Your choices and rights
You may ask to access, correct, delete, restrict, or receive a portable copy of personal information, or object to certain processing, where applicable law grants that right. You may withdraw consent without affecting earlier lawful processing. You may also complain to the privacy or data-protection authority where you live.
Email [email protected]. Tell us the request and the email or support reference needed to locate the relevant record. We may verify your identity and authority before acting. Some transaction, security, fraud, backup, and legal records cannot be deleted immediately or may need to be retained. Paddle controls privacy requests for the payment and buyer records it processes independently; use Paddle’s privacy channels for those records.
9. Children
The website and paid license are not directed to children, and we do not knowingly collect personal information from children below the age at which they may consent to this processing in their location. Contact us if you believe a child submitted information.
10. Changes and contact
We may update this policy when the product, providers, or law changes. We will update the date above and provide additional notice when required. Material changes do not retroactively reduce rights required by law.
Stonewatch Software Inc.
18 King St. E., Suite 1400
Toronto, ON M5C 1C4
Canada
[email protected]